Note the YELLOW shipping label on the boxes we ship. “Before You Sign Label on The Box”
To guarantee shipping damage (even if the box does not look damaged), we kindly ask that you inspect the product (tack boxes, barn signs, any product) upon arrival from UPS, FedEx, or Trunk-line Freight providers. If the shippers do not allow you to inspect the contents inside the boxes, pallets, etc kindly refuse the shipment. It is recommended that you save the packaging that the products arrived at and keep it for a while.
**If you accepted damaged boxes (tack trunks, valets, bridle racks, any product) from the shippers and signed for acceptance, you are responsible for the product in those boxes). This means you accept the damaged products inside those boxes. Should you need to return the trunks or any product we make that you signed for, you will need to retain the original packaging to send them back to us so we can repair the tack trunks, grooming boxes, or whatever was damaged. **
Example: If you do not inspect for shipping damage, you will own the cost to ship the order back to us round trip. We are happy to fix shipping damage (during transit from the shippers.
In the rare event that your order arrives damaged, note the damage on all copies of the delivery receipts before signing. Retain a copy, and contact Customer Service immediately toll-free at 877-237-2972 for further instructions. Inspect your order immediately. Save all packing materials, cartons, etc.
All damages must be reported within 24 hours of receipt.